The digital ecosystem at PT Bank Permata in Indonesia has been overhauled with new online and mobile banking capabilities and extra transaction security, winning it the Best Retail Bank in Indonesia category at the virtual Retail Banker International (RBI): Asia Trailblazer Awards 2021 held on 7 October.

The PermataNet online channel gives all customers a digital banking experience across all devices – be it smartphone, tablet, laptop or PC anytime and anywhere, especially as it links to the new PermataMobile X mobile banking solution. This also functions as a digital token that generates a two-factor authentication (2FA) response code dynamically to authorize every time a customer makes a transaction.

The design focuses on simplicity, ease-of-use, speed, reliability and providing a comprehensive user experiecne (UX) with a good visual look, allied to a seamless omnichannel capability.

PermataNet covers all products, from current to time-deposit or savings accounts, mutual funds, bonds, cards, credit, loans and mortgages – even retail Sustainable Banking Network (SBN) options for those that want to advance sustainable finance.

There are more than 200 features, including:

  • portfolio views, data insights, bill pay, and services such as transfers,
  • & buying and selling mutual funds and digital cash gift tools, e-statements, and so on.

Within four months of its launch, Permata has activated more than 82,000 new registered users that actively engage with PermataNet and the companion PermataMobile X technology.

The bank is now well set for the digital future. Another example is the PermataHome Ready Cash revolving loan facility, which can be used to buy properties, build extensions or indeed for any purpose, and is accessible via e-channels, ATMs or bank teller counters. This received a Highly Commended (HC) trophy in the Best Mortgage Offering category at the RBI Asia Awards 2021, further giving credence to the bank’s digital overhaul.


The Retail Banker International Asia Trailblazer Awards is an annual platform that celebrates the best in class retail banking institutions and individuals for their innovative service offering and commitment to customer excellence.

If you would like to share your incredible consumer finance journey, then register for the 13th Annual Retail Banker International Asia Trailblazer Awards 2022 and submit your entry!