Winners Stories4th October 2021
Our mission at the Retail Banker International Asia Trailblazers Awards is to recognise and showcase the best in class retail banking and consumer finance companies from across the Asian continent. And this year, while the world continues to recover from and look beyond the impact of the COVID-19 pandemic, the entries summited are a testament to the remarkable efforts
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Winners Stories21st February 2021
Small to medium sized enterprises (SMEs) in Malaysia represent 98% of business establishments, contributing approximately 40% of gross domestic product (GDP), according to Affin Bank Berhad, which has won the Excellence in SME Banking category for its multi-year work helping start-ups access finance, advice, growth support and so on. This benefits financial inclusion efforts too as it means families,
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Winners Stories22nd February 2021
Bank Danamon is one of a selection of Highly Commended entrants at the online, virtual Retail Banker International (RBI): Asia Trailblazer Awards 2020, who’ve been selected for this booklet for the noteworthy nature of their projects. In Bank Danamon’s case it’s for their D-Bank Registration process – the first fully online account opening application with electronic e -KYC (Know
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Winners Stories21st February 2021
Bank of Ayudhya PCL, commonly referred to as Krungsri, is the fifth largest bank in Thailand and the recipient of the Best Loyalty/Rewards Programme trophy at the online, virtual Retail Banker International (RBI): Asia Trailblazer Awards 2020. The bank transformed its customer loyalty progamme to create an enhanced Krungsri Gift digital loyalty offering. This was much more seamless across
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Winners Stories21st February 2021
Union Bank of the Philippines won in the Remittance category and for Best ATM & Self-service Innovation, with two separate projects that both utilised nascent blockchain technology. In regard to the former ATM category, its internally-developed Project Bitbox Proof-of-Concept (PoC) ushered in a virtual currency (VC) ATM cyptocurrency machine at the first fully digital Ark branch in the Philippines.
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Winners Stories21st February 2021
Cathay United Bank (CUB) has created Cathy Shield, a data platform to fight external and internal fraud, money laundering, detect abnormal behaviours and improve product application reviews, winning it the Best Use of Machine Learning (ML) category at the Retail Banker International (RBI): Asia Trailblazer Awards 2020. The Cathy Shield applies ML to various financial crime scenarios, using a
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Winners Stories22nd February 2021
DBS has been investing in new data-driven services, systems and campaigns to launch an up-to-date (i) Lifestyle App, while overhauling its (ii) POSB Everday credit card with extra rewards, and its multichannel offering that is now better integrated to improve customers lives and convenience. Loyalty is now better recognised too via the (iii) SimplyGo project and other such
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Winners Stories22nd February 2021
The advances that Emirates NBD have made in its UAE Retail Bank unit and Internet Banking provision have won the bank trophies in both categories at the RBI: Asia Trailblazer Awards 2020. The Best Retail Bank: UAE victory was achieved thanks in part to its profitability, as evidenced by its 2019 figures showing revenue growth of 9% and profits
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Winners Stories22nd February 2021
Suvo Sarkar, EVP & Group Head of Retail Banking & Wealth Management at Emirates NBD (ENBD), has won a Lifetime Achievement trophy at the RBI Asia Trailblazer Awards in recognition of 31 years in the sector. He was captain during the mega-merger of the retail banking units during the creation of ENBD in 2007 and has navigated many other
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Winners Stories21st February 2021
In this Q&A interview with Edwin R. Bautista, President & CEO of UnionBank of the Philippines, he reflects on his pre-banking background in consumer goods and his mechanical engineering degree. This has been useful in dealing with the Internet revolution and the next stage of his bank’s development – its on-going digital transformation. Question: Q1. Please describe your background
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Winners Stories21st February 2021
UOB won in the Customer-Centricity category for the combined efforts of five different teams across its Singaporean and Thai offices implementing a number of different successful projects that collectively proved their Excellence in Customer-Centricity, increasing engagement, touchpoints, sales and data. The Thai project was also recognised as the Best Loan Offering. The noteworthy projects were: (i) A utility marketplace:
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Winners Stories21st February 2021
General Card Services (GCS) is a separate standalone subsidiary of the Bank of Ayudhya Plc, commonly known as Krungsri, and is a member of the over-arching MUFG global financial group. It won Highly Commended status in the Best Credit Card Initiative category at the Retail Banker International (RBI): Asia Trailblazer Awards 2020 for its work with Central Group, Thailand’s
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Winners Stories22nd February 2021
Kasikornbank PCL (KBank) has partnered with the Grab taxi hailing, delivery and services app in Thailand to launch the GrabPay eWallet on a white label basis. KBnak’s electronic e-money license and 11 million strong customer base, which have all been through full Know Your Customer (KYC) on-boarding procedures, have been brought to the GrabPay digital wallet, via the bank’s
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Winners Stories21st February 2021
In this Q&A interview with Master of Science (MSc) in Finance postgraduate of Imperial College London, Jacquelyn Tan, reflects on the importance of numbers in running loan books, using data to deliver better analysis, services, and digital experiences – but also why the human touch and customer experience (CX) matters. Question: Q1. Please describe your background, philosophy, leadership tips
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Winners Stories22nd February 2021
In this Q&A interview with 44 year-old married man and father of two, Christopher Loh, CEO & MD, of uab, the graduate of Nanyang Technological University in Singapore, discusses his years working abroad in London and Malaysia, where he took his first senior job in FS as a deputy CRO, and his plans to make uab the best bank
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Winners Stories21st February 2021
Rizal Commercial Banking Corporation (RCBC) is one of the Philippines largest private universal banks, but its primarily perceived as a business bank with only 6% of its deposit clientele base in the 21-35 age group. Its RCBC Bankard subsidiary offered a way to partner and increase younger users via a new credit card and linked bank account, which is
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Winners Stories21st February 2021
RHB Bank Berhad in Malaysia has achieved Highly commended (HC) status in the Excellence in SME Banking category at the virtual RBI Asia Trailblazer Awards 2020 thanks to its SME Online Financing solution, which was the first digital small-to-medium sized enterprise (SME) lending portal in 2018 and has continued to evolve ever since with many upgrades detailed here. The
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Winners Stories15th June 2021
For this exclusive Q&A feature, we interviewed the three pillars of Bank Danamon’s corporate and cultural philosophy that breathes life into its customer and employee centric approach for a collaborative and thriving business model. In conversation with Yasushi Itagaki, President Director, Honggo Widjojo Kangmasto, Vice President Director (Enterprise banking) and Michellina Triwardhany, Vice President Director (Consumer & SME banking).
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Winners Stories22nd February 2021
Standard Chartered has won three categories at the virtual RBI Asia Trailblazer Awards 2020 for their personalisation efforts in Singapore, which in the case of the local credit cards and loan team came in the Best Application of Data Analysis category for their work on three different, overlapping initiatives, which have delivered higher conversion rates, increased spend and reduced
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Winners Stories22nd February 2021
Standard Chartered has won five categories at the online, virtual Retail Banker International (RBI): Asia Trailblazer Awards 2020, including Excellence in Mobile Banking for updates at its Korean and Malaysian units and Best Retail Bank: Hong Kong. The Singaporean bank won three other categories covered in the next story (see following page). Standard Chartered Korea has delivered the next
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Winners Stories22nd February 2021
Taishin International Bank triumped in the Excellence in Loan Origination category for two projects that are linked and support each other. Its development of a loyalty programme entitled Maji Index that also scores and segments customers into different loan origination processes depending on their profiles, is an innovative development that reduces application times, repeated data entry and so on.
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Winners Stories21st February 2021
uab was the standout bank in its country, winning the Best Retail Bank: Myanmar category at the online, virtual Retail Banker International (RBI): Asia Trailblazer Awards 2020, for its multi-year work improving governance and risk, including an annual report that adheres to international standards and contains impressive financial results, such as a 277% rise in profit after tax over
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Winners Stories22nd February 2021
Kalyani Nair, Maybank Asia Trailblazer of the Year (Individual) 2020 MAE is a first-of-its-kind e-wallet from Maybank in Malaysia that allows new or existing customers to open an account via their smartphones within 5 minutes and instantly transact, without needing to visit a branch. It is bundled with an instant Visa virtual debit card, activated with valid ID and
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