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Trailblazer in Artificial Intelligence, Machine Learning and Data Analytics
Trailblazer in Customer Experience and Segmentation
Trailblazer in Digital Distribution
Trailblazer in Digital Payments
Trailblazer in Marketing and Communications
Trailblazer in Omnichannel
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Trailblazer in Product Innovation
Trailblazer in Physical channels
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2021 winners
2021 winners
Asia Trailblazer of the Year 2021 (Individual)
Dato’ John Chong, Maybank Malaysia
Asia Trailblazer of the Year 2021 (Institution)
Union Bank of the Philippines
Best Advertising Campaign
Affin Bank
Best App for Customer Experience
DBS
Best Application of Data Analytics
Emirates NBD
Best ATM and self-service Innovation
Taishin International Bank
Best Core Banking System Initiative
Minna Bank
Best Credit Card Initiative
Maybank Singapore
Best Credit Scoring Innovation
Emirates NBD
Best CSR Initiative
Commercial International Bank – Egypt
Best Debit Card Initiative
Maybank Malaysia
Best Digital Bank of Japan
Minna Bank
Best Digital Bank of Vietnam
CIMB Vietnam
Best Digital Banking Initiative
DBS
Best Innovation Programme
DBS
Best Loan Offering
RHB Bank Berhad
Best Loyalty/Rewards Programme – Asia Pacific
Krungsri Consumer Credit Cards
Best Loyalty/Rewards Programme – Middle East
National Bank of Kuwait
Best Loyalty/Rewards Strategy
Taishin International Bank
Best Mobile Wallet Initiative
CTBC Bank
Best Mortgage Offering
ICICI Bank
Best Multi-Channel Offering
DBS
Best Online Securities Platform
CTBC Bank
Best Payment Innovation
Taishin International Bank
Best Remittances Initiative
Union Bank of the Philippines
Best Retail Bank Bahrain
National Bank of Bahrain
Best Retail Bank Cambodia
Maybank Cambodia
Best Retail Bank Egypt
National Bank Egypt
Best Retail Bank Hong Kong
Standard Chartered Bank (Hong Kong) Limited
Best Retail Bank India
ICICI Bank
Best Retail Bank Indonesia
PT Bank Permata
Best Retail Bank Jordan
Arab Bank (Jordan)
Best Retail Bank Kuwait
National Bank of Kuwait
Best Retail Bank Mainland China
China Merchants Bank
Best Retail Bank Malaysia
Maybank Malaysia
Best Retail Bank Myanmar
uab bank Limited
Best Retail Bank Oman
Bank Muscat
Best Retail Bank Pakistan
Best Retail Bank Philippines
Rizal Commercial Banking Corporation
Best Retail Bank Qatar
Qatar Islamic Bank
Best Retail Bank Saudi Arabia
Saudi National Bank
Best Retail Bank Singapore
DBS
Best Retail Bank UAE
Emirates NBD
Best Retail Bank- Sri Lanka
Commercial Bank of Ceylon
Best Retirement Product and Service Initiative
UOB Bank
Best Savings Plan Offering
UOB Bank
Best Social Media Marketing Campaign
Affin Bank
Best Staff Training and Development Programme
DBS
Best Use of Machine Learning
Cathay United Bank
Dynamic Third-Party Collaboration
Union Bank of the Philippines
Excellence in Client On-Boarding
DBS
Excellence in Customer Centricity
Alliance Bank Malaysia Berhad
Excellence in Employee Engagement
DBS
Excellence in Graduate Employment Programme
Union Bank of the Philippines
Excellence in Internet Banking
DBS
Excellence in Loan Origination
Maybank Malaysia
Excellence in Mass Affluent Banking
Rizal Commercial Banking Corporation
Excellence in Mobile Banking
DBS
Excellence in Omni-Channel Integration
Alliance Bank Malaysia Berhad
Excellence in Service Innovation
KASIKORNBANK PCL.
Excellence in SME Banking
RHB Bank Berhad
Most Innovative Branch Offering
United Overseas Bank (Thai) Public Company Limited
Trailblazing Use of AI in Financial Services
Taishin International Bank
Highly Commended
Best Advertising Campaign
Maybank Singapore
Best Advertising Campaign
Ngern Tid Lor Public Company Limited
Best App for Customer Experience
Alliance Bank Malaysia Berhad
Best App for Customer Experience
Cathay United Bank
Best App for Customer Experience
Ngern Tid Lor Public Company Limited
Best App for Customer Experience
RHB Bank Berhad
Best Application of Data Analytics
Cathay United Bank
Best Application of Data Analytics
Ngern Tid Lor Public Company Limited
Best ATM and self-service Innovation
CTBC Bank
Best ATM and self-service Innovation
Emirates NBD
Best Credit Card Initiative
Emirates NBD
Best Credit Card Initiative
Krungsri Consumer Credit Cards
Best Credit Card Initiative
Maybank Malaysia
Best Credit Scoring Innovation
Maybank Malaysia
Best Credit Scoring Innovation
DBS
Best CSR Initiative
Emirates NBD
Best CSR Initiative
Maybank Cambodia
Best CSR Initiative
Standard Chartered Bank Taiwan
Best Digital Banking Initiative
Emirates NBD
Best Digital Banking Initiative
Maybank Malaysia
Best Innovation Programme
Alliance Bank Malaysia Berhad
Best Innovation Programme
Affin Bank
Best Loan Offering
Mobilink Microfinance Bank
Best Loan Offering
Security Bank Corporation
Best Loyalty/Rewards Programme – Asia Pacific
RCBC Bankard Services Corp.
Best Loyalty/Rewards Programme – Middle East
Dukhan Bank
Best Loyalty/Rewards Programme – Middle East
Qatar Islamic Bank
Best Loyalty/Rewards Strategy
Krungsri Consumer Credit Cards
Best Loyalty/Rewards Strategy
Taipei Fubon Commercial Bank
Best Mobile Wallet Initiative
Maybank Malaysia
Best Mortgage Offering
PT Bank Permata
Best Multi-Channel Offering
Alliance Bank Malaysia Berhad
Best Multi-Channel Offering
Standard Chartered Bank (Singapore)
Best Payment Innovation
KASIKORNBANK PCL.
Best Payment Innovation
UOB Bank
Best Payment Innovation
EFG Hermes
Best Remittances Initiative
Siam Commercial Bank PCL.
Best Retail Bank India
Axis Bank
Best Retail Bank Philippines
Union Bank of the Philippines
Best Retail Bank Qatar
Dukhan Bank
Best Retail Bank Singapore
UOB Bank
Best Retail Bank Taiwan
CTBC Bank
Best Retail Bank Taiwan
Standard Chartered Bank Taiwan
Best Retail Bank Thailand
KASIKORNBANK PCL.
Best Retail Bank Thailand
Ngern Tid Lor Public Company Limited
Best Retail Bank Thailand
Siam Commercial Bank PCL.
Best Retirement Product and Service Initiative
Taipei Fubon Bank
Best Savings Plan Offering
CTBC Bank
Best Savings Plan Offering
Maybank Malaysia
Best Social Media Marketing Campaign
KASIKORNBANK PCL.
Best Social Media Marketing Campaign
Maybank Malaysia
Best Staff Training and Development Programme
Cathay United Bank
Best Use of Machine Learning
Dukhan Bank
Best Use of Machine Learning
Ngern Tid Lor Public Company Limited
Dynamic Third-Party Collaboration
DBS
Dynamic Third-Party Collaboration
Taishin International Bank
Excellence in Client On-Boarding
Maybank Malaysia
Excellence in Client On-Boarding
Standard Chartered Global Business Services
Excellence in Customer Centricity
Taishin International Bank
Excellence in Customer Centricity
UOB Bank
Excellence in Customer Centricity
Commerz First Consortium
Excellence in Employee Engagement
Union Bank of the Philippines
Excellence in Employee Engagement
Standard Chartered Global Business Services
Excellence in Graduate Employment Programme
United Overseas Bank (Thai) Public Company Limited
Excellence in Internet Banking
CTBC Bank
Excellence in Internet Banking
Maybank Malaysia
Excellence in Loan Origination
Qatar Islamic Bank
Excellence in Loan Origination
RHB Bank Berhad
Excellence in Mass Affluent Banking
Maybank Singapore
Excellence in Mobile Banking
Alliance Bank Malaysia Berhad
Excellence in Mobile Banking
Qatar Islamic Bank
Excellence in Mobile Banking
Taishin International Bank
Excellence in Omni-Channel Integration
Standard Chartered Bank (Singapore)
Excellence in Omni-Channel Integration
Taishin International Bank
Excellence in Service Innovation
Emirates NBD
Excellence in Service Innovation
United Overseas Bank (Thai) Public Company Limited
Excellence in SME Banking
KASIKORNBANK PCL.
Excellence in SME Banking
Taipei Fubon Commercial Bank
Most Innovative Branch Offering
Maybank Malaysia
Trailblazing Use of AI in Financial Services
Cathay United Bank
Trailblazing Use of AI in Financial Services
RHB Bank Berhad
