2021 winners – Retail Banker International Asia Trailblazer Awards

Asia Trailblazer of the Year 2021 (Individual)

Dato’ John Chong, Maybank Malaysia

Asia Trailblazer of the Year 2021 (Institution)

Union Bank of the Philippines

Best Advertising Campaign

Affin Bank

Best App for Customer Experience

DBS

Best Application of Data Analytics

Emirates NBD

Best ATM and self-service Innovation

Taishin International Bank

Best Core Banking System Initiative

Minna Bank

Best Credit Card Initiative

Maybank Singapore

Best Credit Scoring Innovation

Emirates NBD

Best CSR Initiative

Commercial International Bank – Egypt

Best Debit Card Initiative

Maybank Malaysia

Best Digital Bank of Japan

Minna Bank

Best Digital Bank of Vietnam

CIMB Vietnam

Best Digital Banking Initiative

DBS

Best Innovation Programme

DBS

Best Loan Offering

RHB Bank Berhad

Best Loyalty/Rewards Programme – Asia Pacific

Krungsri Consumer Credit Cards

Best Loyalty/Rewards Programme – Middle East

National Bank of Kuwait

Best Loyalty/Rewards Strategy

Taishin International Bank

Best Mobile Wallet Initiative

CTBC Bank

Best Mortgage Offering

ICICI Bank

Best Multi-Channel Offering

DBS

Best Online Securities Platform

CTBC Bank

Best Payment Innovation

Taishin International Bank

Best Remittances Initiative

Union Bank of the Philippines

Best Retail Bank Bahrain

National Bank of Bahrain

Best Retail Bank Cambodia

Maybank Cambodia

Best Retail Bank Egypt

National Bank Egypt

Best Retail Bank Hong Kong

Standard Chartered Bank (Hong Kong) Limited

Best Retail Bank India

ICICI Bank

Best Retail Bank Indonesia

PT Bank Permata

Best Retail Bank Jordan

Arab Bank (Jordan)

Best Retail Bank Kuwait

National Bank of Kuwait

Best Retail Bank Mainland China

China Merchants Bank

Best Retail Bank Malaysia

Maybank Malaysia

Best Retail Bank Myanmar

uab bank Limited

Best Retail Bank Oman

Bank Muscat

Best Retail Bank Pakistan

Best Retail Bank Philippines

Rizal Commercial Banking Corporation

Best Retail Bank Qatar

Qatar Islamic Bank

Best Retail Bank Saudi Arabia

Saudi National Bank

Best Retail Bank Singapore

DBS

Best Retail Bank Thailand

KASIKORNBANK PCL.

Best Retail Bank UAE

Emirates NBD

Best Retail Bank- Sri Lanka

Commercial Bank of Ceylon

Best Retirement Product and Service Initiative

UOB Bank

Best Savings Plan Offering

UOB Bank

Best Social Media Marketing Campaign

Affin Bank

Best Staff Training and Development Programme

DBS

Best Use of Machine Learning

Cathay United Bank

Dynamic Third-Party Collaboration

Union Bank of the Philippines

Excellence in Client On-Boarding

DBS

Excellence in Customer Centricity

Alliance Bank Malaysia Berhad

Excellence in Employee Engagement

DBS

Excellence in Graduate Employment Programme

Union Bank of the Philippines

Excellence in Internet Banking

DBS

Excellence in Loan Origination

Maybank Malaysia

Excellence in Mass Affluent Banking

Rizal Commercial Banking Corporation

Excellence in Mobile Banking

DBS

Excellence in Omni-Channel Integration

Alliance Bank Malaysia Berhad

Excellence in Service Innovation

KASIKORNBANK PCL.

Excellence in SME Banking

RHB Bank Berhad

Most Innovative Branch Offering

United Overseas Bank (Thai) Public Company Limited

Trailblazing Use of AI in Financial Services

Taishin International Bank

Highly Commended

Best Advertising Campaign

Maybank Singapore

Best Advertising Campaign

Ngern Tid Lor Public Company Limited

Best App for Customer Experience

Alliance Bank Malaysia Berhad

Best App for Customer Experience

Cathay United Bank

Best App for Customer Experience

Ngern Tid Lor Public Company Limited

Best App for Customer Experience

RHB Bank Berhad

Best Application of Data Analytics

Cathay United Bank

Best Application of Data Analytics

Ngern Tid Lor Public Company Limited

Best ATM and self-service Innovation

CTBC Bank

Best ATM and self-service Innovation

Emirates NBD

Best Credit Card Initiative

Emirates NBD

Best Credit Card Initiative

Krungsri Consumer Credit Cards

Best Credit Card Initiative

Maybank Malaysia

Best Credit Scoring Innovation

Maybank Malaysia

Best Credit Scoring Innovation

DBS

Best CSR Initiative

Emirates NBD

Best CSR Initiative

Maybank Cambodia

Best CSR Initiative

Standard Chartered Bank Taiwan

Best Digital Banking Initiative

Emirates NBD

Best Digital Banking Initiative

Maybank Malaysia

Best Innovation Programme

Alliance Bank Malaysia Berhad

Best Innovation Programme

Affin Bank

Best Loan Offering

Mobilink Microfinance Bank

Best Loan Offering

Security Bank Corporation

Best Loyalty/Rewards Programme – Asia Pacific

RCBC Bankard Services Corp.

Best Loyalty/Rewards Programme – Middle East

Dukhan Bank

Best Loyalty/Rewards Programme – Middle East

Qatar Islamic Bank

Best Loyalty/Rewards Strategy

Krungsri Consumer Credit Cards

Best Loyalty/Rewards Strategy

Taipei Fubon Commercial Bank

Best Mobile Wallet Initiative

Maybank Malaysia

Best Mortgage Offering

PT Bank Permata

Best Multi-Channel Offering

Alliance Bank Malaysia Berhad

Best Multi-Channel Offering

Standard Chartered Bank (Singapore)

Best Payment Innovation

KASIKORNBANK PCL.

Best Payment Innovation

UOB Bank

Best Payment Innovation

EFG Hermes

Best Remittances Initiative

Siam Commercial Bank PCL.

Best Retail Bank India

Axis Bank

Best Retail Bank Philippines

Union Bank of the Philippines

Best Retail Bank Qatar

Dukhan Bank

Best Retail Bank Singapore

UOB Bank

Best Retail Bank Taiwan

CTBC Bank

Best Retail Bank Taiwan

Standard Chartered Bank Taiwan

Best Retail Bank Thailand

Ngern Tid Lor Public Company Limited

Best Retail Bank Thailand

Siam Commercial Bank PCL.

Best Retirement Product and Service Initiative

Taipei Fubon Bank

Best Savings Plan Offering

CTBC Bank

Best Savings Plan Offering

Maybank Malaysia

Best Social Media Marketing Campaign

KASIKORNBANK PCL.

Best Social Media Marketing Campaign

Maybank Malaysia

Best Staff Training and Development Programme

Cathay United Bank

Best Use of Machine Learning

Dukhan Bank

Best Use of Machine Learning

Ngern Tid Lor Public Company Limited

Dynamic Third-Party Collaboration

DBS

Dynamic Third-Party Collaboration

Taishin International Bank

Excellence in Client On-Boarding

Maybank Malaysia

Excellence in Client On-Boarding

Standard Chartered Global Business Services

Excellence in Customer Centricity

Taishin International Bank

Excellence in Customer Centricity

UOB Bank

Excellence in Customer Centricity

Commerz First Consortium

Excellence in Employee Engagement

Union Bank of the Philippines

Excellence in Employee Engagement

Standard Chartered Global Business Services

Excellence in Graduate Employment Programme

United Overseas Bank (Thai) Public Company Limited

Excellence in Internet Banking

CTBC Bank

Excellence in Internet Banking

Maybank Malaysia

Excellence in Loan Origination

Qatar Islamic Bank

Excellence in Loan Origination

RHB Bank Berhad

Excellence in Mass Affluent Banking

Maybank Singapore

Excellence in Mobile Banking

Alliance Bank Malaysia Berhad

Excellence in Mobile Banking

Qatar Islamic Bank

Excellence in Mobile Banking

Taishin International Bank

Excellence in Omni-Channel Integration

Standard Chartered Bank (Singapore)

Excellence in Omni-Channel Integration

Taishin International Bank

Excellence in Service Innovation

Emirates NBD

Excellence in Service Innovation

United Overseas Bank (Thai) Public Company Limited

Excellence in SME Banking

KASIKORNBANK PCL.

Excellence in SME Banking

Taipei Fubon Commercial Bank

Most Innovative Branch Offering

Maybank Malaysia

Trailblazing Use of AI in Financial Services

Cathay United Bank

Trailblazing Use of AI in Financial Services

RHB Bank Berhad